At Maxkinon, we strive to provide high-quality digital products and professional services. Please read our Refund Policy carefully before making a purchase.
1. Refund Eligibility
Refunds are only considered in limited circumstances. Refund requests must be submitted within 7 days of the purchase date.
A refund may be considered only if:
The purchased service or digital product is significantly different from its description.
The service has not yet been started.
You provide valid proof of purchase (receipt or transaction details).
Once work has started or access to a digital product has been provided, refunds will generally not be available.
2. Non-Refundable Services
The following are non-refundable:
Custom software development or customization services.
Installation, setup, migration, or configuration services that have begun or been completed.
Digital products, source code, scripts, templates, software, licenses, or downloadable files after access has been provided.
App publishing services.
Consulting or technical support services.
Subscription, maintenance, or renewal fees after the service period has started.
3. Refund Process
If you believe you are eligible for a refund:
Email us at [email protected] with your refund request.
Include your order details, proof of purchase, and a clear explanation of the issue.
We will review your request and respond within 7 business days.
If approved, the refund will be processed to your original payment method within 14 business days.
4. Late or Missing Refunds
If your approved refund has not been received:
Check your bank account or payment method.
Contact your bank or payment provider, as processing times may vary.
If you still have not received your refund, contact us at [email protected].
5. Service Cancellation
You may request cancellation before work on your service has started by emailing [email protected].
Once a service has started, customization has begun, or any digital product or license has been provided, cancellation is not possible.
6. Service Resolution
If you experience any technical issues or believe a service was not provided as agreed, please contact us within 7 days of your purchase. We will review the issue and make reasonable efforts to resolve it in accordance with our service terms.
7. Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Email: [email protected]